7jata's Privacy Policy — Your Data Is Our Responsibility

1 Purpose of the Privacy Policy

7jata is a trusted online gaming platform in Bangladesh. We believe it is our ethical and legal responsibility to keep every user's personal information safe. This privacy policy will help you understand what information is collected when you use 7jata's website, why it is collected, how it is used, and under what circumstances it may be shared with third parties.

This policy applies to all of 7jata's services — including website browsing, account creation, financial transactions, playing games, and customer support communications. By using this platform, you are considered to have agreed to the terms of this policy. Please read it carefully.

2 What Information We Collect

7jata may collect various types of information. These are described in detail below:

• Identity Information: Name, date of birth, national ID number or passport number (required for identity verification).
• Contact Information: Email address, mobile number, and physical address.
• Financial Information: Payment method details — bKash, Nagad, Rocket, Upay, or bank account information (used only to complete transactions).
• Transaction History: Deposit and withdrawal details, betting history, and bonus usage records.
• Technical Information: IP address, browser type, operating system, device identifier, and login duration.
• Usage Information: Page visit history, gaming patterns, and time spent on the platform.
• Communication Logs: Copies of live chat conversations and messages sent by email.

3 How We Collect Information

7jata collects information in the following ways:

• Directly from you when you open an account or update your profile.
• Through payment processing providers when handling financial transactions.
• From your usage patterns through cookies and similar tracking technologies.
• From third-party identity verification agencies where legally required.

4 Why We Use Your Information

The information collected is used for the following purposes:

• Account Management: To handle registration, identity verification, and account security.
• Service Delivery: To manage gaming features, deposit and withdrawal processes, and bonus distribution.
• Customer Support: To resolve issues and respond to requests via live chat and email.
• Security & Compliance: To prevent fraud, stop money laundering, and verify age.
• Responsible Gaming: To identify excessive gambling patterns and provide the necessary support.
• Site Improvement: To analyse usage patterns and improve the platform experience.
• Communications: To send policy changes, security alerts, or important notifications.

5 How We Keep Your Information Safe

7jata treats the protection of your information as its highest priority. To this end, we have put in place the following technical and administrative measures:

• SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Stored information is kept secure using strong encryption algorithms.
• Access Control: Only authorised staff may access your information, and only for specific purposes.
• Firewall Protection: Our systems are protected by active firewalls and intrusion detection systems.
• Regular Audits: Regular audits are conducted to ensure the effectiveness of our security measures.
• Staff Training: All staff receive regular training on best practices for data protection.

It is important to note that no transfer of information over the internet can be guaranteed to be completely secure. We make every effort, but we cannot claim to ensure 100% security.

6 When Information Is Shared with Third Parties

7jata does not sell your personal information. Information is shared with third parties only in the following limited circumstances:

• Payment Processors: The necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
• Identity Verification Services: Approved third parties may be used to assist with age and identity verification.
• Legal Obligations: In the case of a court order or a lawful request from a government authority.
• Fraud Prevention: To relevant authorities to assist with investigations into financial fraud or money laundering.
• Service Providers: Technology companies that help operate our platform, such as server hosting providers — they are required to operate in accordance with our policy.

Outside of the above cases, your information will not be given to any third party without your consent.

7 Cookies & Related Technologies

7jata uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

• Essential Cookies: For maintaining login sessions and security verification.
• Functionality Cookies: To remember your preferences (such as language).
• Analytics Cookies: To understand which sections of the site are used most — this information remains anonymous.

You can manage cookies by changing your browser settings. However, disabling cookies may limit some features of the site.

8 Your Rights Regarding Your Information

7jata believes every user should have full control over their own information. To that end, you have the following rights:

To exercise these rights, contact our support team via live chat or email.

9 How Long Information Is Retained

7jata retains your information only for as long as it is necessary:

• Information of active account holders is kept for as long as the account remains active.
• Even after an account is closed, financial transaction records are retained for a specific period in accordance with legal requirements.
• Information relating to anti-money laundering is retained in accordance with regulatory guidelines.
• Customer support communication records are kept for a limited period to help improve service quality.

Once the above requirements have been met, we securely delete or anonymise your information.

10 Protection of Minors

7jata strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors.

Age verification is mandatory at the time of registration. If we become aware that a minor has created an account, we will immediately close that account and delete all collected information.

11 How Policy Changes Are Handled

7jata reserves the right to update this privacy policy as needed. For significant changes:

• The updated policy will be published on this page with the date of the most recent update noted.
• Registered users may be notified by email about important changes.
• Continued use of the platform after an update will be considered acceptance of the new policy.

We ask that you visit this page regularly to stay up to date with the latest policy.